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USER GUIDE FOR CISCO SECURE ACCESS CONTROL SYSTEM 5.8.1 SOFTWARE

Service providers and resellers who offer fully managed network services using Meraki devices likewise may open an unlimited number of support cases and interact directly with Meraki support centers. Customers may open an unlimited number of support cases with the purchase of any device license, and can contact Meraki by phone or email. Meraki has no support-specific licensing. Meraki support operates 24x7 support out of five support centers based in San Francisco, Chicago, London, Shanghai, and Sydney. Customers will need to uncheck this box if technical assistance is required. Once checked, Support will not be able to access any aspect of the network.

Customers may remove Support's access to a network entirely by selecting "Prevent Meraki support from viewing this organization" in the Dashboard.

In these cases, network configuration information, including security settings and policies, will not be accessed.

On rare occasions, support may view network status without prior notice to identify and diagnose system-wide issues.

Support will not modify customers' network without prior consent.

Support will not view customers' network configuration without prior consent.

Our policies, outlined below, ensure that customer information is only accessed with prior consent, for the purposes of resolving a support case. The Cisco Meraki cloud management platform provides Support engineers with rich visibility into customer networks, resulting in faster diagnosis and resolution of cases.

If a case is reassigned to another Meraki resource, or a Cisco Meraki authorized reseller, Cisco Meraki reserves the right to expect timely response from that party or Meraki Support may intervene to ensure customer satisfaction.

Customer satisfaction is the responsibility of the Cisco Meraki Support Team.

Proper follow up is achieved throughout case lifecycle.

Unless discussed and agreed to by Cisco Meraki Support, all customer support communication flows through the Cisco Meraki Support Team.

All legitimate support requests are the responsibility of Cisco Meraki Support until closure, unless there is explicit agreement between Meraki Support and the customer to transfer management of the case to another party.

Normally this is a Cisco Meraki support team member however, during pre-sales product it could be a Cisco Meraki Systems Engineer, VAR, or other field sales resource.

All customers have an explicit support owner at all times.

USER GUIDE FOR CISCO SECURE ACCESS CONTROL SYSTEM 5.8.1 SOFTWARE

The best support call is the one you don't have to makeĬisco Meraki self-provisioning hardware, automatic firmware updates, automatic network optimization, intuitive user interface and built-in contextual help dramatically reduce support incidents, providing reliable and hassle free enterprise networking.įirmware and software upgrades and updatesĢ4×7 telephone support based out of San Francisco, London, Sydney, Chicago, Shanghai and Tokyo technical assistance centers Real time cloud-based support toolsĬisco Meraki support engineers use real time web-based tools to securely and quickly diagnose and troubleshoot your network, providing the speed and service of an on-site visit without the hassle. The Cisco Meraki support team sits alongside the engineers who build Cisco Meraki products, providing a wealth of expertise. Our support engineers have deep expertise in enterprise networking and wireless design.

We will help you deploy your first network or troubleshoot global network issues and other unforeseen emergencies at no additional cost. Cisco Meraki’s simple, all-inclusive pricing includes enterprise-class phone support.